We want you to be happy with TiviCode. If the service doesn't work as expected, we first look for a solution together. If that isn't possible, here's when you can request a refund.
1. Eligibility
You can request a refund within 14 days of activation if, despite our support, the service does not work properly on your compatible device.
Please give us the chance to solve the issue first. Most problems come from app settings or the internet connection and are fixed quickly.
2. Exceptions
No refund is possible after the 14-day period, in case of misuse or breach of the terms & conditions, or when the issue is caused solely by a third-party app or device or by your internet connection.
Costs for third-party apps (such as a player app's own activation) are not refunded by us.
3. How to request a refund
Send a message via WhatsApp or an email to contact@tivicode.com with your name, the email address used for your order and a short description of the issue.
We review your request as quickly as possible. Once approved, the amount is refunded via the original payment method, usually within a few business days.
4. Statutory rights
This policy does not affect the rights you have as a consumer under applicable law.
Questions about this page? Email contact@tivicode.com.